Hi John, I am sorry you were disappointed in this product. It's a best seller and this is unusual for Roza which is a top quality brand although we understand the odd problem will happen from time to time. We are always happy to replace manufacturing defects outside of our usual return period for the first 12 months and you can find the information on how to make a return on all of the email correspondence we send out and on every page of our web site. We are really sorry that we did not meet your expectations on this occasion and do hope you will try us again in the future.
