• Frequently Asked Questions

About Us & Our Products

We are the UK's leading independent Lingerie retailer. We have been in business since 2013 and at the forefront of selling Lingerie online. We are experts in customer service and have tens of thousands of satisfied customers - just check out our reviews.

Yes you can. You can call us for FREE, even from a mobile phone, on 0800 233 5909.

Our customer services line is open from 9.30am to 5pm Monday to Friday.

No! All of our Lingerie is made right here in the European Union or, in the case of Shirley of Hollywood, the United States. We have stringent quality control checks and offer a fourteen day money back guarantee. All of our significant stock is held right here in our UK warehouse to ensure it gets to you quickly and with no problems.

As ever, it varies from item to item. However, every product includes a sizing chart with detailed measurements and sizes to give more of an idea. You can also ring our customer service line where one of our experts will be happy to advise you of fit and which size would be best for you.

We accept all major credit cards and Paypal. In addition we support a number of accelerated checkouts such as Apple pay and Google pay.

Packaging, Delivery & Returns

All of our deliveries are sent by Royal Mail tracked, or in the case of larger orders or outside of the UK, DPD or other major couriers. The free service is 2nd class, usually 48 hours, and we offer a number of other services that are faster if required.

Delivery for orders under £50 starts at £3.99 for Second Class. Over £50 standard delivery is free with faster options starting at just £4.99 for First Class.

Once your order has been shipped you will receive an email from us that contains your tracking number. You can then follow your orders progress on the Royal Mail web site.

Yes, we do. We have many customers from every corner of the world! When you check out your shipping will be calculated depending on the country you live in. Shipping costs for international orders starts at just £10.

Yes! We send everything out in a plain brown box with only a discrete return label with our PO Box number. There's no mention of Katys Boutique or anything else on the packaging that would indicate the contents.

You have fourteen days from receiving your order in which to make a return. You can find all the information you need HERE.

Please note that we are a paperless organisation and there will be no packing slip or paper details with your order. All communication, invoices and tracking details are provided to you by email.

If you purchase a product as a Christmas gift we extend the deadline for returns until 31st December unless your 14 day return period is already longer than this. You will need to assess the suitability of the product promptly and ensure that it is returned to us by this date. Unfortunately if a return arrives after this date we will be unable to accept it.

You can send any returns to:


Returns Department

Katys Boutique

PO Pox 774
Truro, TR1 9JW
United Kingdom