Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 2 working days of receipt and usually the next working day. If we are unable to dispatch your order within 7 days, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. Delivery can take up to 7 days within Europe, and 15 days for the rest of the world.
We ask customers to be aware that deliveries may experience delays due to Custom Authorities and their control measures of important goods. A recent strengthening of control measures, introduced by Customs Authorities in Russia, may lead to significant delays in the processing of shipments. The customer is responsible for any import taxes or duties.
Changes To Your Order
We aim to dispatch all internet orders by the next working day which means that amendments to your details can only be made before 5pm on the same working day. Please note that we can only make changes to address and sizing information or cancel an order in its entirety. Please note that we will not be able to amend orders that are made after 5pm during the week or over the weekend.
Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
During promotional periods, dispatch and delivery times may be extended to between 7 and 10 days due to exceptional levels of customer demand. However, most consignments will continue to be delivered within the normal time periods stated at checkout.
Gift cards are non-returnable and non-refundable.
Cancellation and Returns
If you wish to cancel the contract and return the goods for a refund you must email email@example.com with the details of the return, including the order number within 7 days following the date of delivery.
You must then post the garment/s back to us at the following address within 14 days of delivery.
Please return your garments to: Returns Department, PO Box 774, Truro, TR1 9JW
We strongly recommend that you send all returns by recorded delivery to ensure that you have a record of return. You are responsible for the cost of returning any goods.
If you purchase a product as a Christmas gift we extend the deadline for returns until 31st December unless your 14 day return period is already longer than this. You will need to assess the suitability of the product promptly and ensure that it is returned to us by this date. Unfortunately if a return arrives after this date we will be unable to accept it.
Due to the personalised nature of our products, garments may only be returned if they have not been worn (other than to try on over your own underwear), remain on the hanger if supplied, and have any point of sale swing tickets attached or are in unopened and original packaging. Please note that in general lingerie items do not come with a hygiene strip unless purchased in store. Furthermore gift and/or presentation boxes do not generally have a seal and are a loose lid cardboard type.
Where an item is supplied with a free gift or extra packaging any gift or extra packaging must be returned as part of the item.
Please note that ALL HOSIERY and OPEN FRONT/CROTCHLESS items are classed as an "intimate item" under law and cannot be returned once opened.
Refunds will only be given where the garments have been returned to our address. Original postage costs, paid by the consumer, will only be refunded when the full order has been returned. Returns of a partial order will not quality for a refund of the original postage cost.
Please ensure that all corsets, slips, and waist cinchers are returned as received. Boned items should not be rolled or squashed as this will damage the garment and may mean the item is received by our warehouse in an unsaleable condition.
***If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company for refund of the cost of the goods or postage.***
On the cancellation of a contract, any sum paid by the consumer will be repaid as soon as possible and, in any case, within 30 days of cancellation. The full price paid for the goods will be refunded and this includes the cost of delivery of the goods to the consumer (postage paid to Katys Boutique.) at the rate of Second Class Postage.
Carriage costs will only be refunded when all items on the order are returned. Carriage will not be refunded where there is only a partial cancellation of a contract and only some of the goods are returned.
If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier. It is recommended that you retain proof of postage for all returned packages.
If you cancel the contract before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier, and they will return the goods to us. In the event of the carrier leaving the goods, it is the suppliers' responsibility to arrange the return of the goods from you.
All items supplied to the customer are New.
Due to the personalised nature of our products, garments may only be returned if they have not been worn (other than to try on over your own underwear), remain on the hanger if supplied, and have any point of sale swing tickets attached or are in unopened and original packaging. You have a duty of care to ensure all items are returned to us in the same original condition as they were received.
If you wish to exchange the goods for a different size or garment you must email firstname.lastname@example.org with the details of the return, including the order number within 7 days following the date of delivery. You must then complete a returns form and post the garment/s back to us within 14 days of delivery. It is recommended that you retain proof of postage for all returned packages.
Products may only be exchanged for a different size or colour in the same garment or for another garment of equal or lower monetary value and the difference in cost refunded accordingly.
It is recommended that if returning part of a lingerie set, you also return the coordinating pieces so we can offer you another set in the event that your exchange size is not available.
Only one exchange can be made per order. If more than one exchange (an 'exchange of an exchange') is required, a new order must be placed.
Exchanges can take up to 30 days to complete.
None of the above Terms and Conditions affects your statutory consumer rights.